Privacy Policy

At Léo Langue Institut, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you submit our placement test form or contact form
• Payment information when you book a session or pay a program instalment (processed securely by Shopify)
• French language level, target exam, and immigration pathway when submitted through our forms
• Communications you send us via email or our contact forms
• Information provided when applying to teach with us

We also collect certain information automatically when you visit our website, including your IP address, browser type, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our French language preparation services
• Process your payments and deliver your sessions and programs
• Send you your free placement test results and program recommendations
• Communicate with you about your lessons, schedule, and progress
• Send you relevant information about our services (you may opt out at any time)
• Respond to your enquiries, complaints, and support requests
• Review teacher applications and onboard instructors
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shopify — our e-commerce platform, which processes payments securely
• Klaviyo — our email platform, used to send confirmations and manage your contact preferences
• Calendly — our scheduling tool, used to book consultation calls
• Our video-call platform — used to deliver online lessons
• Our teachers, who receive only the information necessary to deliver your lessons
• Law enforcement or regulatory bodies when required by law

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you request deletion of your data, we will remove it from our active systems within 30 days, subject to any legal requirements to retain certain records.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the address below.

6. Cookies

Our website uses cookies to improve your browsing experience. These include essential cookies required for the website to function, and analytics cookies that help us understand how visitors use our site. You can control cookie settings through your browser settings.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through Shopify's secure, PCI-compliant payment system — we never store your credit card details on our servers.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.